We want you to join our team as a Service Dispatcher with Garden City Plumbing & Heating!
“Your talents are unique. At Garden City, our goal is to provide you with the opportunity and resources to utilize your gifts and maximize your potential.” -Bill Schaff, President
Competencies for Success:
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
In exchange for your experience and professionalism, we will provide you with:
- Competitive pay ($20.00-$22.00/hour)
- Professional career development in “best industry practices” via Nexstar Network.
- Medical insurance with 3 affordable options to choose from
- Health Savings Account with company match
- Company paid dental and vision insurance for employees with affordable options to add dependents
- Company paid short-term and long-term disability
- Company paid life insurance for employees and dependents
- 401K with company match
- Paid Time Off
- 6 paid Holidays
Responsibilities:
- Meet daily revenue and sold-hour goals by prioritizing the most urgent calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experience.
- Manage the whereabouts and needs of every technician in the field.
- Debrief technicians after every call to record follow up needed and address any issues.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
- Will have rotational on-call duties after training period.
- Other duties as assigned.
Job Type:
- In-person
- Full-time
- Monday – Friday (rotational on-call duties after training period)
Since 1985, we have been proudly serving homeowners and businesses in Western Montana. Attracting the best talent to Garden City Plumbing & Heating is a priority for us to serve our clients, to achieve our company goals, and to continue the legacy of quality our customers have come to expect. If you are looking to be challenged, to grow professionally, and to work for a company that appreciates what you bring to the team, then we would love to meet you!